Privacy Policy
Effective January 1, 2026
Mainstay Hilo Concrete Construction, hiloconcrete.com, service@hiloconcrete.com
Who this policy covers
This policy explains how Mainstay Hilo Concrete Construction, a concrete contractor in Hilo, HI, handles the information you share with us through this website. It covers every page of the site, from the home page to our contact page.
We collect only what we need to answer your questions, give you an estimate and do the work you hire us for. We don't sell your information to anyone.
Information you give us
When you fill out our contact form, call us or send us an email, you may give us your name, phone number, email address, the address of the property and a description of the job. You might also send photos of a driveway, patio or slab you want us to look at.
Our contact form is run by an outside form service, so what you type into it passes through that service before it reaches us. That service handles your entries under its own privacy terms.
You choose what to share. If you leave something out, we may need to ask for it before we can schedule an estimate.
Information collected automatically
Like most websites, ours may use analytics tools that record general details about your visit. These can include the pages you viewed, how long you stayed, the type of device and browser you used, your approximate location based on your internet connection and the site that sent you here.
Cookies are small files your browser stores so a site can remember your visit or count visitors. We use this information in summary form to see which pages people find useful, not to track you as a person.
You can block or delete cookies in your browser settings. The site will still work for reading and for reaching us, though some features may not remember your choices.
How we use your information
We use what you send us to reply to you, set up and carry out an on-site estimate, schedule and complete your job, send invoices and follow up afterward if something needs attention.
We use analytics information to fix problems on the site and to make pages clearer for the next homeowner who visits. We don't use your details for anything unrelated to your inquiry or your job.
Who we share it with
We share information only when it's needed to do the work or run the business. That can include the form and website services that help us operate this site, suppliers or subcontractors who need a job address to deliver material or help with your project, and our accountant or insurer when records call for it.
We may also share information if the law requires it, such as in response to a valid legal request. We don't sell, rent or trade your personal information to marketers.
How long we keep it
We keep inquiry and job records for as long as we need them to serve you, stand behind our work and meet our tax, insurance and legal obligations. When we no longer need a record, we delete it or keep it in a form that no longer identifies you.
Analytics information is generally kept in summary form and isn't tied to your name.
How we protect your information
We limit access to your information to the people who need it to handle your job, and we use reasonable safeguards to keep it secure.
No website or email system is completely secure, so please don't send us sensitive details like bank account or card numbers through the contact form or email.
Your choices and rights
You can ask us what personal information we hold about you, ask us to correct it or ask us to delete it. We'll do so unless we need to keep a record for a legal, tax or warranty reason, and if that's the case we'll tell you.
You can also ask us to stop contacting you at any time. Depending on where you live, you may have additional rights under your state's privacy laws, and we'll honor those requests where they apply.
Children's privacy
This site is meant for adults arranging work on their property. We don't knowingly collect information from children under 13, and if we learn we have, we'll delete it.
Changes to this policy
We may update this policy when our tools or our practices change. The current version is always the one posted on this page, so please check back if you have questions about how we handle your information.
How to raise a privacy concern
If you have a question about this policy or want to make a request about your information, call us at (808) 229-1132 or reach us through our contact page. Tell us what you need, and we'll get back to you and work it out with you directly.
You can learn more about who we are on our about page.