Terms and Conditions

Effective January 1, 2026

Mainstay Hilo Concrete Construction, hiloconcrete.com, service@hiloconcrete.com

Agreeing to these terms

These terms cover your use of the Mainstay Hilo Concrete Construction website and any estimate, quote or work you get from us. By using this site, asking for an estimate or hiring our crew, you agree to them. If you don't agree, please don't use the site or book work with us.

When we sign a written contract or estimate for your job, that document governs the work. If it says something different from this page, the signed document wins.

What we do

We're a concrete contractor in Hilo, HI. We build driveways, patios, sidewalks, steps, slabs, footings, foundations, retaining walls and other concrete work for homes and businesses in Hilo and the cities around it. You can see our services on our home page and read more about our crew on our about page.

What we post on this site is general information about the trade and our work. It isn't a promise about your job, because every site is different. The scope of your job is what's written in your estimate or contract.

Estimates and pricing

Our on-site estimates are free and carry no obligation. An estimate is based on what we can see and measure on the day we visit, such as the size of the area, what the slab will sit on, access for the truck, removal of old concrete and the finish you pick.

Some things only show up once the old slab is out or the ground is open, like soft soil, buried rock, roots or old pipes. If we find something that changes the work or the price, we'll stop and talk with you first, and we won't do extra work without your approval.

An estimate is good for the period written on it. After that, prices for materials and concrete can change, so we may need to update it.

Scheduling, weather and cancellation

We'll give you a planned start date, but concrete depends on the weather. Heavy rain, wet ground or a late concrete delivery can push a pour back, because pouring in the wrong conditions makes a weaker slab. We'll let you know as soon as we know.

New concrete needs time to cure, which is the wait while it hardens before you can use it. We'll tell you when it's safe to walk on and when it's safe to drive on, and any damage from using it early isn't covered.

If you need to cancel or move your date, call us at (808) 229-1132 as early as you can. If we've already ordered materials, set forms or reserved a concrete delivery for your job, you may be charged for those costs, as your contract explains.

Payment

Your estimate or contract lists the price, any deposit and when each payment is due. Payment for the balance is due when the work described is finished, unless your contract says otherwise.

If a payment is late, we may pause work until it's paid and charge any late fees your contract allows. Where Hawaii law allows it, we may also use the lien rights available to contractors who aren't paid for work on a property.

Warranties and what concrete does on its own

Any warranty on your job will be in writing in your contract, and it applies only as written there. Apart from that, our website and its content are provided as they are, without any other promise.

Concrete can get small hairline cracks as it dries and moves. We cut control joints, which are grooves that give the slab a place to crack in a straight line, but they can't stop all cracking. Small cracks, slight color changes and normal wear aren't defects.

We aren't responsible for problems caused by things outside our work, such as ground movement, earthquakes, flooding, tree roots, heavy vehicles the slab wasn't built for, chemicals, or changes someone else makes after we leave.

Limits on our liability

To the extent the law allows, our total liability for any claim about a job is limited to the amount you paid us for that job. We aren't liable for indirect or follow-on losses, such as lost use of your property or lost income.

We're licensed and insured, and nothing on this page limits any right you have under Hawaii law that can't be waived.

If something goes wrong

If you're unhappy with our work, call us first. Most problems get fixed faster with a site visit and a conversation, so please give us a chance to look at it and make it right.

If we can't settle it between us, we both agree to try mediation in good faith before going to court, unless your contract sets out a different process.

Which law applies

These terms and any work we do are governed by the laws of the State of Hawaii. Any court case about them will be brought in the state or federal courts that serve the County of Hawaii.

Changes to these terms

We may update these terms from time to time, and the version posted here is the one that applies when you use the site. Changes don't affect a contract you've already signed with us.

Questions about these terms

If anything here isn't clear, call us at (808) 229-1132 or send us a note through our contact page, and we'll explain it in plain terms.